Contact Us
Do you have questions or need assistance? We are here to help you.
At Heberfy, we are committed to providing fast and efficient customer support. Whether you need technical assistance, help regarding our services, or have general questions, feel free to contact us. We are happy to help you.
support@heberfy.com
Online Chat
Feel free to chat with us anytime, we’ll help you with any request you have.
Address
123 High Street, London, W1A 1AA, United Kingdom
Support
Contact Our World Class Support Team 24/7
Que vous ayez une question, besoin d’assistance ou de support technique, notre équipe d’experts est à votre disposition 24h/24 et 7j/7. Contactez-nous à tout moment, et nous veillerons à ce que vous receviez l’aide dont vous avez besoin, quand vous en avez besoin.
F.A.Q.
Frequently Asked Questions
What is web hosting and why do I need it?
Web hosting makes your website accessible online. It stores your files on a server and allows users to view your site on the internet.
What is a domain name, and is it included with hosting?
A domain name is your website’s address (e.g., www.mysite.com). Some hosting plans include a free domain for the first year.
What happens if my site exceeds its bandwidth limit?
If you exceed your bandwidth limit, your site may slow down or become temporarily unavailable. Some plans offer unlimited bandwidth.
What should I do if my site experiences technical issues?
Our 24/7 technical support team is available to help you resolve any technical issues you may encounter.
Do you offer free SSL certificates?
Yes, all our plans include a free SSL certificate to secure your website and protect user data.
Puis-je héberger plusieurs sites web sur un seul compte d'hébergement ?
Oui, de nombreux plans d’hébergement que nous proposons vous permettent d’héberger plusieurs sites web sur un seul compte. Cela est particulièrement bénéfique pour les utilisateurs gérant plusieurs domaines, car cela peut simplifier la gestion et réduire les coûts.
What is the difference between shared, VPS, and dedicated hosting?
- Shared Hosting: Multiple websites share the same server resources.
- VPS (Virtual Private Server): You get your own virtual space on a shared server.
- Dedicated Hosting: You have an entire server dedicated to your website.
How do I transfer my existing site to Hebersy?
You can easily transfer your site with the help of our technical support team, who will guide you through the migration process.
Do you offer automatic backups?
Yes, many of our hosting plans include regular automatic backups to ensure your data is safe.
How can I improve my website's speed?
Using options like a CDN, SSD servers, and optimizing your site’s files can significantly improve speed.
How can I change or upgrade my hosting plan?
You can easily upgrade or change your plan anytime from your Hebersy dashboard or by contacting our support team.
What is the uptime guarantee, and why is it important?
An uptime guarantee is a promise from the hosting provider that your website will be operational and accessible a certain percentage of the time (typically 99.9%). A high uptime percentage is crucial because it ensures your website remains available to users, minimizing potential loss of traffic and revenue.
Satisfaction Guaranteed
24/7 Award Winning Support
Our award-winning support team is available 24/7 to assist you. Whether you have questions or need quick issue resolution, our experts are here to help. Enjoy personalized solutions for an optimal user experience.
30 Day Money Back Guarantee
With our 30-day money-back guarantee, you can try Heberfy risk-free. If you’re not satisfied for any reason, simply let us know within 30 days, and we’ll refund your payment, no questions asked.
Migrate to Heberfy for free!
Is your website too expensive with your current host? Migrate to Heberfy at no cost! Our support team will assist you throughout the process, ensuring a quick and easy transition. Enjoy our robust hosting features without downtime and elevate your online presence today!